Changing the way providers practice medicine and leaders manage their businesses
through technology support and infrastructure management
Puma Telecommunications provides Information Technology support to all sizes of businesses with a focus on healthcare. Whether your a small law firm or a large medical group, no client is too small and we have a comprehensive service program to fit any goal or budget. We take the sting of single man IT groups away by giving our clients access to not only our dedicated and talented support team, but our world-class infrastructure as well. We can consolidate your IT expenses into a single line item charge and include everything from networks to notebooks.
Call Puma Telecommunications today for a free evaluation and proposal.
Our customers and their staff enjoy immediate response times and quick resolutions to their problems without the need for entering support requests and waiting for a call. When you call our support center, your call is immediately sent to our live call center when an actual technician will answer you. No need for 20 questions that you will have to repeat to the next in line, you will speak to your technician and he or she will resolve your issue, while your on the phone in most cases.
24 x 7 x 365 Call Center Support
Holidays and Weekend Coverage
No tickets needed prior to speaking with technician
All calls are answered by technicians first
AREAS WE SERVICE
We have the expertise to support and manage a wide range of IT components with matching comprehensive service programs to meet your particular needs. No matter what the issue may be, we will always address the resolution with Compliance and Security FIRST. Puma Telecommunications can also provide embedded staff on premise to provide even more coverage and service. Below are some examples of the segments we cover.
DESKTOP & LAPTOP
Today’s workstations and laptops are an important tool to your practice. Our team is able to remotely assist and resolve 99% of issues on the first call. Any brand, any issue.
Quickly becoming the tool of choice in the health care space, mobile devices are taking over. Our modern MDM (Mobile Device Management) software platform not only secures your patient data and its users, but ensures security and compliance at all times.
PRINTERS & SCANNERS
Document management and printing are still critical in today’s practice of medicine. We have the skill set to keep workflow flowing.
Whether its your servers or our enterprise hosting platform, we ensure that all systems are well managed, maintained and up to date to provide service to your workforce with maximum up-time.
We speak firewall. Allow us to protect your network and the users behind it using up-to-date best practices that will not cripple your interoperability mission.
Our data center provides access to over 170 carriers under one roof and boasts the highest security clearance possible. We can house your existing equipment or move you onto our state of the art enterprise hosting platform.
Let us house your mission critical services in our state of the art data center with unmatched security and impecible track record on security, compliance and performance
With years of experience in the Healthcare IT Support arena, we are able to offer a wide scope of services from software development to infrastructure build and management. Call us today for an evaluation and proposal.
Chief Information and Technology Officer providing leadership and management over customer environments and projects.
DANIEL VAN BENTHUYSENDirector of Infrastructure
Cisco and VMWare Engineer who specializes in on-boarding customers’ existing environments.
RYAN KESSLERIT Support Administrator
Helpdesk Manager who specializes in project planning and customer support.
EDWARD LABOYSystems Administrator
Systems engineer who specializes in provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure
SHAWN CONROYDJunior Systems Administrator
Systems engineer with background in programming provides unique insight into developing solutions for customers.
BECOME A CLIENT
Contact us today and learn how Puma can provide increased Compliance, Security, Performance and Savings to your IT Infrastructure